Cancellations, Changes, and Compensation
Unfortunately commercial sailings may be interrupted due to weather or mechanical reasons.
In the event of weather delaying or cancelling a sailing, we will notify you of the change and updated sailing information if applicable. Compensation is not available due to delays or cancellations as a result of adverse weather conditions.
Marine Atlantic will notify commercial drivers impacted by mechanical delays or cancellations to advise of next steps, and outline the compensation that may be available to you.
Cancellation Fees |
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Open bookings may be cancelled with a full refund. If you choose not to travel when space is available, customers will be required to obtain a new sequence number to travel at the next available sailing. Commercial bookings on the Argentia route are subject to a $100 fee if cancelled within 36 hours prior to departure. No-shows are non-refundable. Commercial bookings on the Gulf route are subject to a $100 fee when cancelled within 36 hours prior to departure. The remaining cost is refundable. Premium bookings are subject to the posted information: https://www.marineatlantic.ca/commercial-services/commercial-traffic *Fees are not charged for changes due to vessel mechanical delays or cancellations.
Need to modify or cancel your booking?To modify or cancel your booking, you can either call 1-800-341-7981 or make the changes in person at our terminals. We will make every effort to accommodate your request. |
Delays and Cancellations Due to Mechanical Issues
Delay
Delay
If your sailing has been delayed due to mechanical reasons, Marine Atlantic will contact booked commercial passengers to advise of the delay. In the event of a delay more than five hours, we will provide you with a $20 meal voucher per passenger.
$20 Meal Voucher
Per passenger.
- Meal vouchers are only provided if the delay is between five and 13 hours long.
- Meals may be provided on board in lieu of vouchers.
- When vouchers are provided, they will either be mailed to passengers or provided at check-in.
- Vouchers cannot be used to purchase alcohol or be redeemed at the retail store.
- You may use less than the full voucher value, but any remaining balance will not be refunded.
Cancellation
Cancellation
In the event a sailing has been cancelled for mechanical reasons, we will notify impacted customers. For commercial traffic without a reservation, we will transfer the queue to the next available sailing.
If you have a premium reservation, we will refund your premium fee and book you on the next available sailing. Compensation will be provided for cancellations when the revised departure time for premium and pre-booked commercial passengers is more than 13 hours before or after the original departure time, as outlined below.
$200 Voucher
For every commercial driver on cancelled sailings.
$200 Voucher
For every drop and we-load unit on cancelled sailings.
$200 Voucher
For every adult/senior passenger on cancelled sailings.
$100 Voucher
For every child passenger on cancelled sailings.
Refunds
For lost accommodations on rescheduled sailings.
Price Difference Refunds
For pre-booked units rescheduled on an alternate route.
Full Refunds
For pre-booked customers who choose to cancel after sailings are rescheduled.
- All vouchers are valid for one year, are non-transferrable and of no cash value.
- Vouchers cannot be applied at terminals, and do not cover purchases made on board, including meals and accommodations.
- Customers who travel on an alternate route will receive a refund if the ticket price is less expensive, or be required to pay the price difference as applicable.
- Customers who cancel or amend their booking before sailings are cancelled or rescheduled by Marine Atlantic will not receive compensation.
- Vouchers will be applied to impacted bookings within 6-8 weeks and customers will be provided with a refund up to the value of the booking. Commercial customers who choose to cancel will be contacted by Customer Relations.
Passenger Compensation & Cancellation Information
Looking for what the cancellation and compensation policies are for non-commercial passengers?