What to Expect When Travelling

In these changing times, we understand travelling can be a bit stressful. We’re committed to ensuring the wellbeing of our passengers and crew on all of our sailings. Here are a few things you should know before you sail with us to make your journey safe and as comfortable as possible. Whether you’re planning to travel soon or dreaming of visiting Newfoundland and Labrador and Nova Scotia in the future, we’re here when you’re ready to travel again.

Travel with Peace of Mind:

We know that plans change

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that’s why we’re waiving all amendment and cancellation fees with our no-risk booking.

Start planning

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to secure your preferred sailing times and accommodations. We are operating with reduced passenger capacity to ensure physical distancing can be maintained at all times.

For Your Safety:

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Enhanced cleaning measures

are in place in terminals and on board.

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Face masks must be worn

at all times in public areas in ports and on board, unless you have a medical exemption. 

In order to qualify for an exemption, a valid medical certificate must be presented upon arrival.

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Please listen closely

to announcements, and follow the directions of staff and crew.

Before You Sail:

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Please complete the COVID-19 pre-screening questionnaire emailed to you before you arrive. Otherwise, you will be screened at the time of check-in to determine your suitability to travel.

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You are required to bring a non-medical face mask and wear it whenever you leave your vehicle. Face coverings and face shields are not accepted as an alternative to masks.

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Terminals will be operating with limited occupancy.

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Physical distancing (2 metres/6 feet) must be practiced at all times.

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Passengers must check in two hours before departure.

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Provincial entrance forms are required to be completed before travel.

Provincial Travel Requirements

Stay up-to-date on the latest provincial restrictions for entering both Newfoundland and Labrador and Nova Scotia. Learn more about the guidelines, paperwork, and identification required to enter each province.

During Your Sailing:

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Loading and unloading the vessel will be staggered to avoid lines on stairs and vehicle decks. 

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Once parked you must make your way to the passenger decks. You may not remain in your vehicle. Minimize what you need to bring with you and a crew member will be available to guide you to the nearest stairwell.

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Follow the signs on board and respect physical distancing guidelines (2 metres/6 feet) in all public areas. All passengers will be required to wear masks when moving about the vessel and while on outside decks.

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Do not sit in seats marked “unavailable”. We will make every effort to accommodate families and groups travelling together.

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Designated amenities such as smoking and kennel areas are available during the sailing. We ask passengers to limit their movement as much as possible and wear face masks. Please keep in mind some areas have occupancy limits to allow physical distancing.

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Limited food service options are available, including take-away. To view the menu available on our Port aux Basques service, please click here.


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Follow provincial guidelines and present necessary documentation upon your arrival in port.

Have Questions?

Contact us directly at 1-800-341-7981 (toll free) or [email protected]

For bookings made online:
Log into your account

For bookings made via our Reservation Agents:
Contact us at 1-800-341-7981



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