Frequently Asked Questions

If you have a question that’s not answered here, please let us know. Contact us, or call 1-800-341-7981 (toll free) or directly at 1-902-794-5254.

Health and Safety

What health and safety measures are in place when travelling with Marine Atlantic during the COVID-19 pandemic?

Marine Atlantic’s goal is to promote a safe and healthy environment for its customers and employees. To that end, we are:

  • Reducing the total number of passengers travelling on each crossing.
  • Completing a health screening of all customers prior to travel.
  • Requiring physical distancing while on the terminal property & on the vessels.
  • Requiring people remain in their cabins or physical distanced seating.
  • Restaurant services are not currently available (a pre-boxed lunch will be provided).
  • Bar service and retail shops are not currently available.
What should I do as a passenger to protect my health during my travel with Marine Atlantic?
  • Stay home if you are feeling unwell to avoid the spread of illness.
  • Regularly wash hands with soap and water for at least 20 seconds or use hand sanitizer.
  • Avoid touching your face
  • Cough or sneeze into your sleeve.
  • Practice physical distancing and isolation measures.
  • Wear a face mask/face covering
Will passengers undergo health screening before the crossing?

Yes, customers will be screened at the time of check-in to determine their suitability to travel. Any passengers showing potential signs of COVID-19 will be denied passage.

Face Mask Requirements

Does Marine Atlantic require passengers to wear face masks during the crossing?

Yes. Passengers will be required to wear a non-medical face mask while in public areas in the terminal and onboard the vessel. Those passengers not wearing a face mask will not be permitted to travel, unless they present a valid medical certificate. Passengers are responsible for supplying their own face mask. Please note, face shields and face coverings are not accepted as an alternative. Please visit the Government of Canada's website for information regarding the use of face masks, and the most effective types to wear.

Isolation Measures

Will Marine Atlantic permit passengers to stay in their vehicles during the crossing as part of physical distancing?

No. Due to the nature of Marine Atlantic’s ferry service, there are safety challenges to allowing passengers to remain in their vehicles during the crossing. These challenges include:

  • The ferry crossing will be a minimum of 6 hours in duration.
  • Vehicle decks could create a challenging environment for passenger comfort and safety. Due to emission regulations, passengers will not be permitted to start their engines as they are in an enclosed vehicle deck during the crossing.
  • Sea state conditions in the Cabot Strait may expose passengers to additional risk of injury.
  • There are no washroom facilities on the vehicle decks. Individuals who require the use of washrooms would need to walk through the vehicle decks and stairwells in potentially rough conditions.
Will passengers be expected to isolate while onboard the vessel?

Yes. Passengers will be required to remain in their cabin or assigned lounge area for the duration of the crossing.

Will passengers be permitted to walk around the vessel or go outside during the crossing?

While our vessels are large, there are many areas that present challenges from a physical distancing perspective. As such, passengers will be required to remain in their assigned isolation area and practice physical distancing. In addition, outside decks, smoking and kennel areas will not be accessible during the crossing. While we recognize that some passengers would prefer to move throughout the vessel, our priority remains protecting the health and safety of all our passengers and employees.

With COVID-19 isolation measures in effect, are passengers able to consume medical marijuana during the crossing?

Unfortunately, due to COVID-19 isolation measures, Marine Atlantic is not currently able to accommodate requests to smoke medical marijuana during a crossing. Passengers are permitted to medicate using non-smoking forms that can safely be consumed in their assigned isolation area.

Onboard Amenities

Are onboard services available during the crossing?

No. Restaurant service, snack bars, bar service and retail shops are currently suspended until further notice. A complimentary pre-packaged box lunch will be provided to all passengers.

I wasn’t able to reserve a cabin during the booking process. Are cabin waitlists available?

During the summer season, our cabins are in very high demand and book up very quickly, resulting in limited cabin and waitlist availability. Unfortunately, at this time there is no availability on the waitlist. We encourage you to check back before your crossing to determine whether any cabins have become available.

Why is reserved seating not available?

Passengers will be assigned to this area by employees based upon physical distancing requirements upon boarding the vessel.