Frequently Asked Questions

What health and safety measures are in place when travelling with Marine Atlantic during the COVID-19 Pandemic?

Marine Atlantic’s goal is to promote a safe and healthy environment for its customers and employees. To that end, we are:

  • Reducing the total number of passengers travelling on each crossing.
  • Completing a health screening of all customers prior to travel.
  • Requiring physical distancing while on the terminal property & on the vessels.
  • Requiring people remain in their cabins or physical distanced seating.
  • Restaurant services are not currently available (a pre-boxed lunch will be provided).
  • Bar service and retail shops are not currently available.
What should I do as a customer to protect my health during my travels with Marine Atlantic?
  • Stay home if you are feeling unwell to avoid the spread of illness.
  • Regularly wash hands with soap and water for at least 20 seconds or use hand sanitizer.
  • Avoid touching your face Cough or sneeze into your sleeve.
  • Practice physical distancing and isolation measures.
  • Wear a face mask/face covering
Will passengers undergo health screening before the crossing?

Yes, customers will be screened at the time of check-in to determine their suitability to travel. Any passengers showing potential signs of COVID-19 will be denied passage.

Will passengers who are presenting with cold/flu symptoms be allowed to travel?

Any passengers showing potential signs of COVID-19 will be denied passage.

Will Marine Atlantic permit customers to stay in their vehicles during the crossing as part of physical distancing?

No, due to the nature of Marine Atlantic’s ferry service, there are safety challenges to allowing customers to remain in their vehicles during the crossing. These challenges include:

  • The ferry crossing will be a minimum of 6 hours in duration.
  • Vehicle decks could create a challenging environment for passenger comfort and safety. Due to emission regulations, customers will not be permitted to start their engines as they are in an enclosed vehicle deck during the crossing.
  • Sea state conditions in the Cabot Strait would expose passengers to additional risk of injury.
  • There are no washroom facilities on the vehicle decks. Individuals who require the use of washrooms would need to walk through the vehicle decks and stairwells in potentially rough conditions.
Does Marine Atlantic require passengers to wear facemasks/face coverings during the crossing?

Yes. You will be required to wear a facemask/face covering while in public areas in the terminals and on the vessels. For your health and the health of others, customers are required to practice physical distancing

Will Marine Atlantic supply passengers with a facemask/face covering?

Passengers are responsible for supplying their own facemask/face covering.

Could passengers be denied travel if they refuse to wear a facemask/face covering?

Yes. Customers will be required to wear a facemask/face covering.

What type of facemask/face covering is appropriate to wear?

Non-medical or cloth covering. The Government of Canada has issued recommendations regarding the use of facemasks/face coverings, including the most effective types to wear. For more information, please click here.

Will customers be expected to isolate onboard the vessels?

When moving from the vehicle deck to assigned areas, customers are required to wear a mask. Customers will be requested to remain in assigned areas on the vessel. Customers will be assisted in identifying assigned areas. Passengers must stay in these areas during their voyage.

Will I be permitted to walk around the vessel or go outside during the crossing?

No, customers will be required to remain in assigned areas and physical distance. We ask for your cooperation as we work to provide a healthy and safe environment for all passengers and employees.

Why am I not permitted to move around the vessel during the crossing?

The health and safety of passengers and employees remains our top priority. While our vessels are large, there are many areas that present challenges from a physical distancing perspective. As such, we will be taking a cautious approach and maintaining our isolation and physical distancing measures. While we recognize that some passengers would prefer to move throughout the vessel, our priority remains protecting the health and safety of all our passengers and employees while maintaining our essential ferry service during this challenging period.

Will I be permitted to visit my pet in the kennel area during the crossing?

No, customers will be required to remain in assigned areas and physical distance.

Will I have access to a smoking area during the crossing?

No, customers will be required to remain in assigned areas and physical distance.

Why is reserved seating not available?

Customers will be assigned to this area by employees based upon physical distancing requirements upon boarding the vessel.

Will food and beverage services be offered on the vessel?

Customers are advised that restaurant service, snack bars, bar service and retail shops, are currently suspended. A pre-packaged box lunch will be provided to all customers.

When will Marine Atlantic resume meal service on the Port aux Basques – North Sydney ferry service?

No decisions have been made on the resumption of meal service on board our vessels. Our focus is on providing a healthy and safe environment for employees and passengers and protecting our essential ferry service which plays a vital role in the regional supply chain.

What is Marine Atlantic’s plan for resuming other services like retail and lounges on the ferry crossing?

No decisions have been made on the resumption of services on board our vessels. Our focus is on providing a healthy and safe environment for employees and passengers and protecting our essential ferry service which plays a vital role in the regional supply chain.

Why is there no cabin waitlist available?

Cabins are in high demand and are sold out prior to sailings.

With COVID-19 isolation measures in effect, are passengers able to consume medical marijuana during the crossing?

Unfortunately, due to COVID-19 isolation measures, Marine Atlantic is not currently able to accommodate requests to smoke medical marijuana during a crossing. Passengers are permitted to medicate using non-smoking forms that can safely be consumed in their assigned area.