Commercial Customer Information

Marine Atlantic continues to work with health care professionals to ensure our operations and procedures protect the health and safety of our passengers and employees.

 

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Frequently Asked Questions

Are the commercial lounges and showers open at North Sydney and Port aux Basques terminals?

Yes, commercial lounges and showers are open. Face masks are strongly recommended.

Is Marine Atlantic accepting we-load units?

Based on an amended process, Marine Atlantic will accept we-load units for transport. Marine Atlantic defines a we-load as a vehicle that requires a staff member to enter the cab of the vehicle and drive it onto the vessel. This does not include drop trailers or any other towable vehicles.

Customers should note the following process for booking we-load units:

  • Customers will be required to make a reservation for the vehicle.
    • There will be no additional charge for reserving.
    • There will be a limit of 3 reservations per sailing.
  • The shipping customer must check in at the terminal 3 hours before the scheduled sailing time and remain with the vehicle until it is loaded.
    • Shipping customer must drive the vehicle onto the vessel during loading.
    • The shuttle bus service will return the customer to the terminal.
  • The receiving customer must drive the vehicle off of the vessel during unloading.
    • The customer must be at the terminal by the time the vessel docks.
    • The customer must sign out the vehicle at the terminal before proceeding to the vessel.
    • The shuttle bus service will transport the customer from the terminal to the vessel.
  • External towing services will remove any units from the vessel if there is no receiving driver available to unload it at the required time.
    • Customers are responsible for any tow service fees.

General FAQs