Commercial Customer Information

The COVID-19 pandemic continues to evolve and change daily. As such, Marine Atlantic is working with health care professionals to make operational and procedural changes to protect the health and safety of our passengers and employees.

Frequently Asked Questions

Is Marine Atlantic giving priority to certain shipments, like food and medical supplies?

Yes, loads carrying the following items will be given priority:

  • Fresh fish and meats
  • Perishable produce
  • Medical supplies, including pharmaceuticals
  • Live products
  • Food (dry provisions)
  • Milk and dairy products

Non-priority loads are being shipped in sequence order as capacity allows.

Units carrying anything on the priority list will be loaded in sequence order, as far as operationally feasible. The load manifest taken at ticketing upon arrival at the terminal will confirm the load matches the priority list. No advance notice is required.

This protocol will remain in place throughout our response to the COVID-19 pandemic.

For more information, please visit: IMPLEMENTATION OF LOAD PRIORITIES DURING COVID-19

Is Marine Atlantic accepting premium bookings?

The premium booking service has been suspended until further notice. 

Is Marine Atlantic accepting we-load units?

Marine Atlantic’s priority is focused on the protection of the health and safety of customers and employees and maintaining our essential ferry link. As a result, we-load units are no longer being accepted.

Marine Atlantic defines a we-load as a vehicle that requires a staff member to enter the cab of the vehicle and drive it onto the vessel. This does not include drop trailers or any other towable vehicles.

Are commercial drivers sharing cabins?

To provide for social distancing throughout the vessel for our commercial customers, Marine Atlantic is providing drivers with access to a single occupancy cabin during the crossing if they purchased a berth.

We also increased the number of reserved cabins for commercial customers to 35 per crossing. Drivers will not pay any additional fees for the single accommodations.

Once available cabins are exhausted, commercial drivers will be given the option to load without accommodations or wait for the next crossing where accommodations are available.

For more information, please visit: MARINE ATLANTIC IMPLEMENTS CHANGES TO THE COMMERCIAL BERTH PROCESS

Will commercial drivers undergo any extra screening before the crossing?

Yes, commercial customers will be screened at the time of check-in to determine their suitability to travel. Any passengers showing potential signs of COVID-19 (fever, cough, difficulty breathing, or sore throat) will be denied passage.

How is Marine Atlantic enforcing the isolation measures?

Our goal is to provide all passengers and employees with a healthy and safe environment.

As such, we have implemented screening measures and isolation areas at our terminals and onboard our vessels. These measures will be strictly enforced.

COVID-19 is a significant public health risk and we are asking customers to help us provide a healthy and safe environment for everyone.

Passengers must stay in the appropriate isolation areas for the duration of their travel. Passengers who refuse to comply with self-isolation directives may be denied passage or detained for additional investigation by authorities.