• Greeting at Reception 2 - PWD

  • Persons with Disabilities

    Marine Atlantic is pleased to offer additional assistance to its passengers with disabilities. As part of our commitment to provide the highest possible level of convenience for persons with disabilities, our vessels and terminals have been designed for maximum accessibility. Extensive training has been given to our staff to accommodate the needs of our passengers with disabilities and we continue to develop and improve our facilities in this regard.

    We ask that persons travelling with Marine Atlantic, who are requesting either a reservation for an attendant (for assistance) or for an adapted cabin (for space and mobility), provide proof of disability upon arrival at the terminal. The following are accepted:

    • disabled parking permit
    • CNIB card
    • community card
    • medical note or letter from a recognized disability organization
    • other (please specify)

    If you are unable to provide appropriate documentation upon arrival at ticketing, your reservation will be modified and you will be charged the regular fare.

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    Attendants

    We ask passengers who require an attendant to please self-identify during the reservation process. The following are passengers whom Marine Atlantic can accommodate with the attendant rate:

    • those using mobility supports (such as wheelchairs or other aids)
    • those with visual impairments
    • those who are Hard of Hearing/Deaf/deaf
    • those with cognitive disabilities
    • those with developmental disabilities
    • those who are consumers of mental health services
    • other (please specify)

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    Reserving adapted cabins

    Passengers who use wheelchairs or who have mobility disabilities and require an aid (e.g., a walker or a cane) are permitted to reserve an adapted cabin in advance. Adapted cabins are also available for hearing impaired passengers.

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    Travelling with service animals

    Marine Atlantic is committed to providing a safe and comfortable journey for our passengers with disabilities. If you require the assistance of a certified service animal while travelling, we recommend you notify us at least 48 hours in advance of travel. This will allow us to make the necessary travel arrangements and answer any questions you may have. We ask that you bring proper documentation with you as you may be required to present it at any time. If you are unable to provide advance notice, our terminal personnel will be available to assist you upon arrival. You may be asked to provide supporting documents including photo ID and the certification papers verifying the training the service animal has received. If we are unable to verify the certification of your service animal, we may restrict the areas to which the animal can visit, both on the terminal property and onboard the vessel.

    Please note - the process for travelling with an emotional support animal differs from that outlined above. Emotional support animals are not specifically trained to perform tasks directly related to a person’s disability. For more information on travelling with an emotional support animal, please contact us at 1-800-341-7981 or customer_relations@marineatlantic.ca.

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    Standards of accessibility

    Marine Atlantic operates all of its ferries in full compliance with the Canadian Transportation Agency's Code of Practice on Ferry Accessibility and the code of communication for persons with disabilities. This code covers all areas of accessibility.

    Our passenger buses have chair lifts, and our terminals and vessels have elevators. A manual wheelchair can be requested in advance at terminals and vessels.

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    Hearing impaired pagers

    Hearing impaired pagers are available upon request at the Purser’s Office onboard.

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    Questions

    Any questions or comments regarding our policies can be directed to the knowledgeable staff at any of the terminal buildings, or by calling the toll free reservation number: 1-800-341-7981.

    For the toll free Hearing Impaired TTY Line please dial 1-877-820-9252.